Case Study

Samaritan Medical Center Wayfinding Project

Richards was tasked with rebranding and wayfinding for Samaritan Medical Center, transitioning from its original brand to the UH brand. This covered a network including ambulatory centers, physician offices, and the main hospital.
Samaritan Medical Center Wayfinding Project
The Challenges

The project presented several key challenges:

  1. Complete Rebranding: Transitioning from the Samaritan brand to the University Hospitals brand across multiple facilities.
  2. Consistent Branding Across Diverse Locations: Ensuring consistent branding and wayfinding in over 14 locations, including physician offices, ambulatory centers, and the main hospital.
  3. Complex Wayfinding Needs: Addressing intricate wayfinding requirements for both exterior and interior spaces.
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The Approach
  1. Comprehensive Brand Integration: Implementing the University Hospitals brand in all signage, from exterior monuments to interior wayfinding graphics.
  2. Varied Signage Solutions: Creating diverse signage elements, including ceiling way signs, room signs, and donor graphics.
  3. Enhanced Clarity and Accessibility: Designing signage to highlight previously underemphasized areas, improving overall navigation and accessibility within the facilities.

The Results

The outcomes of the project were:

  1. Seamless Brand Transition: Successful integration of the University Hospitals brand across all facilities, replacing the original Samaritan brand.
  2. Unified Branding Across Multiple Locations: Achieved consistent branding and wayfinding across a network of different healthcare facilities.
  3. Improved Navigation and Wayfinding: Enhanced wayfinding experience for patients and visitors, with clear, comprehensive signage both indoors and outdoors.

This project demonstrated Richards' capability to manage large-scalewayfinding and branding projects across multiple healthcare facilities. Ourexpertise ensured a seamless transition and consistent branding, significantlyimproving the patient and visitor experience at the UH Samaritan Medical Centerand its associated locations.

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The Challenges
The Approach
The Results
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